Frequently Asked Questions

Product Questions

Q: The regulations require that I keep training records. Does this course help with that?

A: Yes. After passing the course, you will receive a certificate. You should print and save your certificate for your records. You may log back in to reprint your certificate for a period of three years from the date of completion.

The employer remains responsible for maintaining training records.

Q: How long will I have access to the course content for?

A: Your course access will expire 90 days after you receive log in information.

Q: If I do not pass the test within two attempts and need to retake the course, will I need to pay for the course again?

A: No. Users do not need to repay to retake the course. The license is active for 90 days, so you can retry as many times as you would like within the 90 day time-frame without repaying.

Technical Questions

Q: I just purchased my training, how do I access my files?

A: Within two hours of placing your order (during business hours) you will receive an email containing a link, username, and password to log in. Once logged in, click the Files & Training button. From there, click on the training course you would like to launch.

Q: The course is not advancing to the next slide. What is happening, and what should I do?

A: Some courses require you to select the correct answers to knowledge checks before continuing. Check to make sure that you have selected the correct answer or answers (in the case of a question that allows you to select more than one option). If the problem persists, email TECHSUPPORT@labelmaster.com for assistance. A screenshot will help us resolve the issue more quickly.

Q: What are the system requirements?

A: Minimum system requirements:

  • Intel or AMD class processor
  • 500MB free RAM
  • High Speed Internet Connection
  • 1.1GB free hard disk space for the application


Internet courses produced by the program require Internet Explorer 10.0 or newer or any version of Mozilla Firefox or Google Chrome.

Other Info:

  • Ensure your sound is turned on and the volume is up, as these courses include audio content
  • You can log in and out of the training program at any time, including during final exams.
  • Listen to the instructions in the introduction to the program to learn how to navigate through the module.